Artera, the SaaS digital health leader in patient communications, has officially announced the launch of two new analytics dashboards, both designed to help healthcare providers achieve the objective of better patient management. According to certain reports, one of these dashboards happens to be for Patient Engagement Benchmarking. Here, the idea is to supply comprehensive and individualized engagement benchmarks that healthcare providers can then use as a target for improving their patient engagement performance over time. On the other hand, we have a dashboard for No Show Recovery Revenue that keeps the user informed on scheduling, while simultaneously educating them on all associated financial benefits. Talk about the whole value proposition on a slightly deeper level, we begin from the Patient Engagement Benchmarking dashboard where one can basically compare personal performance against their defined peer group so to help teams pinpoint areas of improvement. The list of defined peer groups can include FQHC, Pediatric, Health System, Family Practice, and Academic Medical Center. Anyway, the promised comparison will be done across four key metrics. For starters, there is the patient response rate, which gauges total appointments with engaged patients. Next up, we have the appointment reach rate that takes into account all those appointments with at least one communication. Joining the same is patient confirmation rate to understand the number of confirmed appointments, whereas a patient no-show rate is also present to relay the total number of patients who didn’t show up for consultation. All in all, by leveraging anonymized and aggregated patient engagement data, Artera has conceived benchmarks that cater to its network of more than 750 healthcare provider customers, as well as their associated types and specialties.
“Healthcare providers lack visibility into how their patient engagement measures relative to their peers, and revenue missed due to poor engagement,” said Guillaume de Zwirek, CEO and Founder of Artera. “Access to patient engagement data is the first step, overlaying that data with benchmarks and ROI – tailored to an organization’s type and size – is required to track and improve performance over time.”
Moving on to the No Show Recovery Revenue dashboard, it essentially allows healthcare providers to see the real value of engaging with patients, and it does so through a lowdown on total number of confirmed appointments (baseline), total number of rescheduled no-shows, along with a clear-cut percentage of no-shows recovered and estimated revenue recovered. Markedly enough, healthcare providers who boast multiple specialties and locations can expect to receive visibility into no-shows and revenue recovery for each specialty and/or location. On top of that, we must mention how the stated dashboard can also be used in conjunction with Artera proprietary platform, Artera Harmony and the company’s No Show Outreach Conversation Template. This, in practice, will mean having the option to automate patient conversations and recover a no-show patient by rescheduling their appointment, rather than letting them potentially leak or perpetuate a gap in care. To understand the significance of such an option, one needs to simply learn that the total impact of patient no-shows across the U.S. healthcare system currently exceeds, in monetary terms, more than $150 billion every year.
Both the dashboards are understood to be available within Artera Harmony platform.
