Intermedia Cloud Communications, , a leading provider of intelligent cloud communications and collaboration solutions to over 140,000 businesses and 7,500 channel partners, has officially announced the launch of Intermedia Healthcare Solutions. According to certain reports, the stated solutions leverage artificial intelligence across patient communications, internal collaboration tools, and data analytics to let healthcare organizations streamline their operations. Talk about the whole value proposition on a slightly deeper level, we begin from the solutions’ pledge to efficiently handle all patient calls, where Intermedia’s solutions integrate with EHR for quick patient verification and record retrieval so to enhance staff productivity and response times. Next up, we must get into how the product will streamline all inbound patient communications. Here, the idea is to support multichannel communication mediums (phone, email, text), and at the same time, use EHR data for intelligent call routing, This, in turn, should go a long distance in the context of facilitating swift interactions and easy access to providers, staff, or self-service options. Then, there is the prospect of proactive outbound communications. Such functionality will focus on conducting live interactions via voice, SMS, and video conferencing. By doing so, it will automatically engage patients based on real-time EHR events, such as appointment reminders, billing notifications, and prescription refills.
“Effective communication lies at the heart of delivering quality healthcare,” said Jonathan McCormick, COO and CRO at Intermedia Cloud Solutions. “With Intermedia Healthcare Solutions, our goal is to empower healthcare providers to navigate patient care complexities effortlessly. By seamlessly integrating essential tools and leveraging AI technology to enhance solution performance, we’re committed to fostering an environment where patients receive top-notch care and providers achieve operational excellence without sacrificing quality.”
Hold on, we still have a few bits left to unpack. You see, we still haven’t touched on the solutions’ ability to ensure seamless internal collaboration, something which it does through AI-powered voice, chat, video meetings, and file sharing applications among staff, thus paving the way for greater teamwork and efficiency, no matter wherever team members may be located. Joining the same are these AI-driven conversation insights that provide supervisors with quality management tools powered by Intermedia SPARK AI™. The stated tools, on their part, come prepared to help users better identify issues and focus on conversations critical to the organization and patient care. Moving on, another detail worth a mention here would be Intermedia Healthcare Solutions’ HIPAA-compliant nature. This translates to how they let you encrypt and archive all patient communications for the customer’s specified duration (up to 10 years). Rounding up highlights would be the seamless way in which Intermedia Healthcare Solutions integrate with most widely used electronic health records (EHR) solutions, including Epic Systems, Oracle Cerner, MEDITECH, athenahealth, eClinicalWorks, NextGen Healthcare, and Veradigm. Once implemented, the integrations will simplify the otherwise complex patient record retrieval process. They will, markedly enough, do so by enabling the employee taking patient’s call to access a curated dashboard which contains all the necessary patient information from the EHR that medical staff and providers might need.
“Healthcare organizations need communications tools that positively impact the entire patient journey – from patient intake to discharge to ongoing care – to increase patient engagement, reduce readmission rates, and ultimately improve patient outcomes,” said Zeus Kerravala, Founder and Principal Analyst at ZK Research. “They are drawn to cloud communications vendors, like Intermedia, that will provide a comprehensive communications offering customized to the needs of their organization and patients.”
