Medsender, a leader in healthcare automation solutions, has officially announced the launch of MAIRA, which is a cutting-edge AI-powered voice agent designed to revolutionize patient interactions for healthcare practices.
According to certain reports, the stated voice agent, at launch, brings to the disposal of patients seamless support, something that treads up a long distance in regards to helping healthcare organizations improve upon service efficiency, and therefore, deliver a significantly superior patient experience.
More on the same would reveal how MAIRA makes it possible for healthcare practices to provide around-the-clock assistance, helping with tasks such as appointment scheduling, updates, and answering common questions. This it does without requiring patients to wait on hold.
Beyond that, the technology in question also boasts a highly human-like voice, as well as the knowhow to speak in both English and Spanish. In case that wasn’t enough, there is also available an assortment of customizable options to access more languages and meet the needs of diverse patient populations. All in all, MAIRA can be enabled to support more than 15 languages.
“Our goal with MAIRA is to reduce the friction patients often face when trying to connect with their healthcare providers,” said Zain Qayyum, founder of Medsender. “By offering a voice agent that operates 24/7 and speaks multiple languages, we’re ensuring patients get timely, accurate information and support in the exact moment they need it, with zero wait-time. This is a huge step forward in making healthcare more accessible and efficient.
Talk about MAIRA on a slightly deeper level, we begin from its promise to provide 24/7 support, meaning the voice agent is always available to answer patient calls, day or night. Next up, we must dig into its streamlined appointment scheduling facility. This translates to how MAIRA can manage appointment scheduling rather easily, allowing patients to book, confirm, or reschedule appointments without office staff involvement. Furthermore, it answers FAQs at a markedly quick rate so to give patients fast, accurate information on topics like services offered, location, and insurance requirements.
Next up, we must dig into technology’s integration with EHR and Medsender Data. In essence, by connecting with a practice’s EHR system and Medsender’s data platform, the solution is able to pull specific patient information and answer queries about test results, medications, and care instructions. Practices that leverage MAIRA can also customize MAIRA’s responses to align with their specific protocols and policies.
“With MAIRA, we’re not just improving patient communication; we’re helping healthcare practices transform their operations by automating the entire workflow of processing a referral and scheduling a patient from start to finish, faster than ever. This is only the beginning, and we’re excited to see MAIRA empower practices and enhance patient experiences across the healthcare landscape,” said Qayyum
Hold on, we still have a few bits left to unpack, considering we still haven’t touched on the solution’s potential when it comes to generating high ROI and resource savings. You see, thanks to its commitment towards automating routine calls, reducing the time staff spend answering phones, and helping practices allocate resources towards more complex tasks, MAIRA ends up saving for the user a substantial amount of resources.
To round off the highlights, we must expand upon how, with near immediate responses, MAIRA can be expected to scale up the overall patient experience. This will likely include helping patients manage their healthcare interactions quickly and conveniently.
“MAIRA has been a game-changer for our practice. Our patients appreciate being able to get the information they need anytime, without waiting on hold, and our staff loves having more time to focus on providing quality care. It’s a win-win for everyone, and because Medsender is already processing our referrals, this only took minutes to integrate into our workflow,” said Lacey Braun, Practice Administrator at Idaho Hand Center.
