Life science companies wrestle a variety of technical challenges bringing their breakthrough medicines and therapies to market and optimizing them post launch. Both clinical and commercial business functions require specialized data and technologies which must adhere to strict regulatory guidelines. Veeva Systems, a leading provider of software for the life sciences, offers a broad array of domain-specific tools covering every phase a company must efficiently progress to bring their science forward and successfully commercialize their products. 

For companies employing Veeva, Conexus Solutions, Inc. provides a global resource of Veeva certified subject matter experts, skilled project managers, and proven, proprietary offerings. Their deep domain expertise has helped in streamlining, activating, and driving utilization of the Veeva platform for their clients. As a Premiere Services Partner for Commercial Cloud, Conexus is one of only a handful of service providers earning multiple Veeva certifications including its standing as a MyInsights Service Partner, Content Partner for Veeva CRM, and Certified Data Partner. Most recently, Conexus upgraded their Development Cloud certification to Preferred Partner status, signaling to the marketplace the company is continuing its investment in developing and maintaining industry-leading expertise within the organization.

“We believe in providing a complete service that combines technical support and a deep understanding of their specific business needs. Our approach bridges the gap between technical expertise and the practical application of Veeva products. Our purpose is to empower our clients to overcome these challenges with confidence, ensuring they can fully leverage the power of Veeva to drive their success in the life sciences industry,” explains Akshay Kapadia, Founder & CEO, Conexus.

Conexus offers its Veeva services in a variety of options, ensuring it can help clients address any need. Pure functional support is available for needs in data validation, data migration, post implementation support, training, and document management among others.  The company has delivered these services in complex, high pressure conditions as well as under less intense circumstances. Some clients, however, need comprehensive functional support, quickly. For clients who need to rapidly integrate a complete turnkey solution, Conexus pioneered a pre-configured, multi-function solution engineered for accelerated Veeva CRM implementation. It is a solution especially well-suited for those companies experiencing a scale change to their commercial infrastructure, by anticipating key business requirements and offering baseline configurations. It brings together multiple customer data streams, compliant content, and data interactions to ensure all multichannel communications can flow seamlessly and reliably. 

“We prioritize understanding our clients’ objectives, pain points, and goals and align our services accordingly. Our dedication to building long-lasting partnerships ensures that our clients receive personalized attention and unmatched service,” points Sandy Tammisetty, Practice Lead for Veeva Services.

In addition to its Veeva certifications, Conexus is ISO 27001:2013 certified, meaning it has met the highest, most robust security guidelines available, ensuring the support provided for its clients is process driven and well documented. The company safeguards its ability to maintain uninterrupted operations with continuous monitoring and disaster recovery plans, providing unwavering reliability to its valued clients.

More than Veeva

While Veeva Services is a core service, Conexus also provides a full range of other services and solutions for small to medium sized life sciences companies looking to optimize their commercial and clinical business functions. This includes Data Services & Insights with complete capabilities in Master Data Management, Data Warehouse Management, Dataset Planning, Data Visualization & Reporting and Advanced Analytics, as well as Sales and Marketing Operations. In the 3^rd quarter of 2023, the company expanded its training services for Veeva CRM into a comprehensive Learning Services practice featuring a unique cloud-based solution.

A Reputation Built on Performance

Since opening its doors in 2016, Conexus has been assisting a variety of customers in leveraging the potential of their Veeva investment. Numerous satisfied clients have experienced tangible results and business growth as a result and the company’s success stories and testimonials stand as a testament to its capabilities. In summary, the company’s competitive edge lies in its deep expertise, comprehensive services, customer-centric approach, and commitment to security. While explaining the value proposition, Tammisetty recalls an instance when the team assisted a leading pharmaceutical company that faced operational and Veeva CRM adaptability challenges. Conexus conducted an org assessment and implemented quick fixes, addressing 80% of adaptability issues. Quick reference cards were provided to field teams, and MyInsights reports improved decision-making. Within a quarter, operations efficiency significantly improved, driving better performance and revenue.

Today, Conexus’ aspiring intent is to become a premier, market-leading business advisory, data, and technology services partner for small and mid-size life sciences companies by driving key business function improvement to deliver measurable value. In the future, the team aims to solidify its position as a leader in the Veeva solution provider’s space. This plan includes expanding geographically and diversifying into the clinical and R&D space. “We will continue to innovate and develop cutting-edge solutions, while forming key partnerships to enhance our offerings. Additionally, we now offer Validation as a Service to ensure compliance and seamless validation processes for Veeva GxP Solutions, providing added value to our clients,” concludes Kapadia.