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HomeHealthcareDigital health transformationDigital Healthcare and the Crucial Role of Emotional Intelligence

Digital Healthcare and the Crucial Role of Emotional Intelligence

By Robin Hills, Emotional intelligence Online Course Creator , Ei4Change - Emotional Intelligence 4 Change

As artificial intelligence progresses and digital healthcare tools such as telemedicine, biomarkers, and wearable devices become more sophisticated, it remains vital to consider the relevance of human emotions in providing high quality healthcare services.  Emotions are an inherent part of the human experience influencing both patients, and their relatives, as well as healthcare professionals themselves.

Emotional intelligence is becoming increasingly recognised as essential for optimizing patient outcomes and fostering a healthier healthcare environment.  This article explores the significance of emotional intelligence for both patients and healthcare professionals.

The Emotional Landscape of Digital Healthcare

Emotions of Patients

Patients undergoing any form of medical assessment or treatment often experience a myriad of emotions that can significantly impact their overall well-being.  Anxiety and fear, stemming from uncertainty about their health condition can be in evidence.  Trust and confidence in the care being provided play a crucial role in the patient’s mental state.  Frustration and uncertainty may arise due to a lack of clear communication or understanding of the procedures involved.

These emotions can also be extended to the patients’ relatives, friends and carers and these require careful consideration too.

Research consistently shows that emotions can significantly impact patient outcomes.  Adopting a patient-centric approach, healthcare providers can tailor their communication, support, and interventions to the individual emotional needs, as well as the medical and physiological needs, of each patient.

Understanding and addressing emotions is essential for providing patient-centred care and optimizing outcomes.  Healthcare professionals must recognize the emotional rollercoaster patients and their immediate family that they may be on and develop strategies to alleviate any concerns.

Strategies such as open communication, active listening, and involving patients and relatives as appropriate, in the decision-making processes contribute to emotional wellbeing.  This not only improves patient satisfaction but also enhances the effectiveness of any healthcare pathways implemented.

Emotions of Healthcare Professionals

Healthcare professionals navigate their own emotional landscape in the fast-paced, ever-changing healthcare environment.  The ability to empathize and express compassion is integral to building strong patient-provider relationships.  However, communication challenges along with pressure and stress can hinder effective emotional expression, creating a potential barrier to understanding and addressing patient emotions.

It is vital to establish a culture that prioritizes emotional well-being as this contributes to a healthier, more productive healthcare workforce.  Recognizing and managing the stress and emotional burden on healthcare professionals is paramount for sustained high-quality patient care.  Emotional resilience, fostered through training and support systems, equips healthcare professionals to navigate challenging situations with empathy and composure.

Emotional Intelligence in Healthcare

Emotional intelligence (EI) is the way that you combine your thinking with your feelings in order to make good quality decisions and build authentic relationships with the intention of action.

Underpinning everything that we do as humans are our emotions which are underpinned by our values, beliefs, memories, preferences and biases.  The ability to recognize, understand, and manage your emotions and the emotions of others to get appropriate outcomes is the core of emotional intelligence.

EI plays a central role in fostering effective communication through empathy, building trust, and navigating complex interpersonal dynamics.

Let’s investigate some of these components of emotional intelligence in more detail.

  1. Improved Communication
    Healthcare professionals with high emotional intelligence can navigate nuanced conversations, ensuring that patients comprehend their condition, treatment plans, and the rationale behind monitoring procedures.  This also means that they have the capacity to listen deeply to what is being communicated to them to manage patients’ expectations and wishes, ensure understanding and provide clarity.

    Patients, relatives and carers who feel understood and supported are more likely to adhere to healthcare protocols and actively participate in their care.

    Good communication contributes to a more collaborative and trusting relationship between patients and their healthcare providers and can be more critical than following clinical guides and focussing on medical outcomes.

  2. Enhanced Patient-Provider Relationships
    Building strong relationships between patients and healthcare providers is foundational to positive healthcare outcomes.

    Emotional intelligence enables healthcare professionals to connect with all the stakeholders involved in supporting patient-provider relationships on a deeper level, to foster trust, collaboration and confidence.

    It is important that everyone’s contribution is acknowledged and valued.  Technicians operating digital healthcare systems are professionals providing a key part of the patient-provider relationship.

    Furthermore, ancillary staff, such as pharmacists, paramedics, social workers, therapists, and even suppliers of digital healthcare, provide advice, education, and therapeutic support, all of which are essential elements within the relationship.  Their contribution is often overlooked.

  3. Team Collaboration and Coordination
    Within the healthcare ecosystem, effective teamwork is essential for comprehensive patient care.  Healthcare is unique with dynamic multidisciplinary teams of people operating on many levels within this ecosystem.

    Emotional intelligence facilitates communication and collaboration among healthcare professionals at all levels, leading to a more cohesive and efficient process.  The ability to understand and navigate the complexities of these relationships with colleagues and beyond contributes to a supportive and collaborative work environment.

    Conflict is to be expected.  Good, well managed, conflict supported with emotional intelligence fosters diversity of thought and encourages critical examination of ideas, leading to innovation, growth, and improved problem-solving in various contexts.

Technology and Emotional Intelligence

As digital healthcare technology continues to evolve, there is a growing emphasis on integrating further applications driven by artificial intelligence.  Used well and in appropriate settings, AI improves efficiency leading to better clinical outcomes.

Resistance to change and constrained resources are inevitable with people feeling that their clinical skills and knowledge are threatened.  Every role is going to have to change and adapt as machine technology improves cost efficiency by taking over data processing tasks and more menial duties.

However, artificial intelligence lacks a human brain is incapable of experiencing and fully understanding emotions.  Whilst affective computing is in development and will have some semblance of emotional intelligence, the future of healthcare is assured through the development and application of fundamental emotional intelligence skills.

Beyond the capability of artificial intelligence is the nuanced understanding and empathy inherent in human emotional intelligence.

Human intervention will remain crucial for patient care in areas such as empathetic communication, understanding patients’, relatives’, and carers’ needs, expectations and wishes, navigating complex ethical dilemmas, making good clinical judgments, and providing genuine emotional support.

Artificial intelligence has neither the capacity nor the flexibility to adapt creatively to everchanging situations.  AI does not understand context, nor does it have the ability to develop long term professional relationships that grow and build through shared experience and memories.

In conclusion, the integration of emotions, emotional management, and emotional intelligence alongside digital healthcare is not just a theoretical concept – it remains a core part of the way healthcare is delivered and experienced.  By recognizing and valuing the emotional aspects of care, we pave the way for a future-proof healthcare system that is not only clinically effective but also deeply compassionate and patient-centric.

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