Despite significant investments in streamlined initiatives, triage systems, and online scheduling tools, patients across the country still face major challenges accessing the care they need. While part of the difficulty can be attributed to the well-documented physician shortage, the reality is that systemic breakdowns in care coordination and access contribute just as much to the problem.
This is where Hospitality Health aims to make a difference — by bringing personalization back into the healthcare process. Our focus is not on questioning the quality of care provided. In fact, in most cases, once patients are able to see the right provider and establish a treatment plan, they are in excellent hands. The gap lies in getting them there:
- Navigating options that align with their insurance coverage
- Ensuring timely access based on diagnosis and clinical urgency
- Closing the loop between primary care and specialty care to support continuity
Importantly, timely access to the right provider can have far-reaching benefits beyond patient satisfaction. It can play a critical role in reducing unnecessary hospital readmissions, improving adherence to treatment plans, and ultimately contributing to overall cost savings for health systems, employers, and payers alike.
Let me share a recent example. One of our clients — a thyroid cancer survivor in remission for two years — received concerning findings during a routine gynecologic exam. Additional diagnostic imaging was needed to determine next steps. When she reached out to the local hospital where she has always received care, she was told the next available appointment would be 10 weeks out, and that was just for initial diagnostic screening-not to mention further intervention that may be needed.
Imagine the anxiety of a patient who has already battled cancer, now facing uncertainty once again. Ten weeks is simply unacceptable. As her navigator, Hospitality Health was able to intervene — contacting our network, explaining the urgency both clinically and emotionally, and securing an appointment within two business days.
Sometimes patients need additional support beyond everyday medical care. For example, one of our clients has been undergoing treatment for cancer — an already overwhelming and exhausting process for both the patient and their family. On top of managing chemo and radiation, they were faced with having to cancel a long-planned family vacation.
Hospitality Health worked directly with their travel insurance agency, ensuring that the patient had all the necessary medical documentation from multiple providers and that the claim process was handled smoothly. By alleviating this additional layer of stress, we help families focus on what matters most — healing.
At Hospitality Health, we strive to bridge the gap between healthcare systems and patients, working alongside providers to ensure no one has to navigate their care alone. We leverage our established network of trusted physicians, hospitals, and healthcare institutions — each vetted not only for clinical quality but also for patient experience — to help families make smooth transitions, pair with the right providers, and feel confident in their care from day one.
About the Founder
Hospitality Health was founded by Amanda Millman, MHA, who brings over 7 years of experience in Guest Relations Management at a major 5-star luxury hotel brand, combined with more than 10 years leading business and network development for one of the largest public health systems in the country. With deep expertise in value-based care and care coordination, Amanda understands how these principles impact the entire patient journey — from access and experience to outcomes and cost.
